You will find your tracking number in the email we send once your order has been dispatched.

It may take up to 24 hours for you to receive a confirmation email, so please wait. If you have not received it after 24 hours, please contact our customer service at:support@tryless.dk

We cannot change your email address once your order has been placed, but our customer service team can help resend everything to the correct email address.

Please contact our customer service as soon as possible regarding this. If the order has already been processed, we unfortunately cannot change the address for you.

You will automatically receive an email when your package has been dispatched. Please note that some products have a longer delivery time (pre-orders). If a product in your order has a longer delivery time, your entire order will be shipped once all items are in stock.

All items are shipped from Denmark (Denmark is part of the EU – no customs duties within the EU).

Depending on the delivery method you have chosen, the delivery time may vary.
Denmark: 1-3 business days.
Europe: 2-5 business days.
Rest of the world: 5-8 business days.

If you live in a country that is a member of the EU/EEA, you do not have to pay customs duties. Countries outside the EU/EEA will be subject to customs duties.

It is not possible to cancel an order once it has been packed and shipped.