RETURN AND EXCHANGES
You have a full 14-day return policy for items purchased on our webshop, starting from the day you receive the order at home or at a pickup point. You will need to cover the return shipping costs yourself."
Feel free to ask if you need any further assistance
RETURN & EXCHANGE PORTAL
Your return or exchange will not be accepted if:
1.1 The 14-day return period has expired.
1.2 The item(s) are not securely packaged and have been damaged during transport.
1.3 The item(s) are not in their original condition and show any signs of perfume, makeup, smoke/smell, or similar.
1.4 The hangtags are removed or damaged
Sending the package yourself?
Return Address:
Cementvej 1, Hall 1,
4600 Køge, Denmark.
This is a business address, and the package must be sent accordingly - we do not pick up at a pickup point. Please note that this is not a home delivery but to a business address. We recommend using our return labels (choose this option in the return portal).
Always remember to include a return slip with your name and order number in the package so we can identify it as coming from you. Cancellation must be reported to us via the portal no later than 14 days after purchase, and from the cancellation, you must return the shipment within 10 days at the latest.
If you have questions regarding sizes, exchanges for a different style, or anything else, you are always welcome to contact us via live chat or email: support@tryless.dk.
Note: You cannot withdraw from the purchase by simply refusing to accept the item - in such cases, you will be charged for shipping and return shipping costs.
Refunds
If you cancel your purchase, you will of course receive a refund for the amount you paid to us - excluding return shipping costs. Once we have received your return, you will receive an email. It may take up to 10 business days for the amount to be refunded to your account.
We process most returns within 5 business days of receipt. The refund will be made using the same payment method you used for the purchase.