• Standard delivery in Denmark: 1-2 working days*
• Free exchanges on orders shipped from Denmark (pads excluded)
• USA, UK, Canada and Australia: free returns and exchanges can be added in the cart
• Free shipping to a parcel shop in Denmark on orders over 650 DKK
• 14-day return period from when you receive your order

Note: delivery times are estimates. Delivery can take longer in busy periods, on public holidays or if the carrier has unforeseen delays.

You pay the return costs unless you exchange.

Problems with the support?

You may have ordered a top that is too big or the wrong pad size.

If it sits loosely around the bust/body, we recommend exchanging it for a smaller size for free. Create the exchange in the portal.

Register your return or exchange in the return portal before you send the item back. Click the portal link below.

Return and exchange portal - click here

Ordered from the USA, UK, Canada or Australia? Use this return portal: Click here

Read this before returning

Your return or exchange is not accepted if:

1. The 14-day return period has passed.
2. The item was not packed securely and was damaged in transit.
3. The item is not in its original condition, e.g. with traces of perfume, make-up or smoke.
4. Hang tags have been removed or damaged.

If the parcel is refused on delivery, shipping and return shipping costs are charged.

FAQ - Delivery and orders

Haven't received your order?

We don't ship orders at weekends. Order before 12:00 and we ship the same day on weekdays. Otherwise the next day.

You will find your tracking number in the email we send when your order has shipped.

Haven't received a shipping email? Then you most likely pre-ordered an item that is currently sold out.

Check your order confirmation and the product page. It will say there if the item is a pre-order or sold out.

Still missing your order? Contact support@tryless.dk

Delivery times overview

Delivery time depends on the shipping method you choose. We don't ship orders at weekends.

Delivery in Denmark: 1-2 working days. Sweden, Norway and Germany: 1-3 working days. Rest of Europe: 2-5 working days. Rest of the world: 5-8 working days. *Carrier delays can occur that are out of our hands.

Order before 12:00 on a weekday and your order ships the same day. *Does not apply to pre-orders

Missing your order confirmation?

It can take up to 24 hours before you receive a confirmation email, so please wait. If you haven't received it after 24 hours, please contact our customer service: support@tryless.dk

Please check that you entered the correct email.

Wrong email address?

We can't change your email address once you have placed an order, but our customer service can help resend everything to the correct email address.

Contact Support@tryless.dk

Wrong delivery address?

Once your order is placed, we unfortunately can't make changes, as it is already being prepared for shipping.

Please double-check that all details entered at checkout are correct. Any extra shipping costs caused by wrong or misspelled details are the customer's responsibility.

How do I use my gift card?

A gift card can be used for up to 3 years from when you receive it.

When you order a gift card, you receive a personal code by email, which you can use at checkout on our website.

You get one free exchange. For further exchanges or returns to another style, size or product, return and shipping fees apply.

A gift card received through the portal or as a gift cannot be changed into a regular refund.

I want to cancel my order?

Unfortunately we can't cancel an order once it has been placed, as it is already in our packing system.

FAQ - Returns and exchanges

How do I create an exchange?

Return shipping is free for exchanges on orders shipped from Denmark.

1. Create your exchange and choose your size in the return portal Click here
2. Enter your order number and the email you used for your order
3. Once you have dropped off your return at the parcel shop, we send your exchange as soon as possible.

How do I create a return?

Follow these steps:

1. Register your return in our return portal Click here
2. Pack your items securely, preferably in the same bag they were sent in. Don't use a bigger bag or box, as this adds an extra fee.
3. Print your label.
4. Drop off your return parcel at the nearest Bring parcel shop.

To protect the environment, we don't include a return slip in the parcel. If you want to exchange, please do it through our online return and exchange portal Click here

Always keep your receipt and tracking number as documentation in case there are problems during shipping.

Has my return arrived?

It can take up to 10 working days to process your return from when it arrives at our warehouse.

We ship returns with Bring. You can track your return on their website with your tracking number.

Always keep your receipt and tracking number as documentation in case there are problems during shipping.

Complaints

Damaged item:
If you have received a damaged item, please contact our customer service with your order number and a photo of the problem. If it is a valid complaint, we send a replacement right away.

Wrong item:
If you have received the wrong item or wrong size, please contact our customer service with your order number and a photo.

Contact us at: support@tryless.dk

How do refunds work?

Refunds
If you change your mind, you will of course get back the amount you paid us, minus return shipping costs.

It can take up to 10 working days to process your return from when it arrives at our warehouse.

Once it is processed, you will receive an email. In the meantime, you can track your return with the tracking number on your label.

After that, you will usually receive the money within 1-5 working days, depending on your bank.

Refunds are made to the same payment method you used for the purchase.

Refund as a gift card

If you choose this option, the full amount is refunded and you don't pay for your return. If you choose this method, the amount cannot be refunded to your payment method afterwards.

You are entitled to one free exchange. Shipping and return shipping fees apply to further exchanges or returns.

Send the parcel back yourself

Even if you send the parcel yourself, you must register your return in the return portal. We can't process a return that hasn't been registered.

In the return portal you can choose to return with our label (45 DKK) or send the parcel yourself with no return costs from us.

Return address: Cementvej 1, Hal 1, 4600 Køge, Denmark.

This is a business address, and we don't collect from parcel shops. Please note it is not home delivery, but to a business address.

Returns must be registered in the portal no later than 14 days after delivery, and the item must be sent back no later than 14 days after that.

You are responsible for the parcel if it is lost during shipping. We recommend adding shipping protection.

Contact us

Normal response time is up to 48 hours on weekdays. Find answers to most questions right away in the FAQ above.